Shipping policy

Shipping Policy

Last Updated: July 22, 2026

At Vague, we are committed to delivering your order safely, quickly, and reliably. Every order is carefully inspected, securely packed, and shipped with trusted courier partners to ensure it reaches you in excellent condition.

Please review our Shipping Policy below.

1. Order Processing

Once your order is placed, our team begins preparing it for shipment.

  • Orders are processed within 1 to 2 business days.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During peak seasons, sales, or special promotions, processing times may be slightly longer.

2. Delivery Time

Estimated delivery times are as follows:

  • Major Cities: 2 to 4 business days

  • Other Cities & Remote Areas: 3 to 7 business days

Please note that these are estimated delivery times and may vary depending on your location and courier service.

3. Shipping Coverage

We currently deliver to all cities and regions across Pakistan.

At this time, Vague does not offer international shipping.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

From time to time, we may offer Free Shipping on selected products, campaigns, or orders that meet the minimum purchase requirement.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation with your tracking details, where available.

You can use these details to monitor the status of your shipment until it reaches your doorstep.

6. Delivery Attempts

Our courier partners may make more than one delivery attempt.

If delivery cannot be completed because of an incorrect address, unavailable recipient, or failure to respond, the order may be returned to us. Additional shipping charges may apply if the order needs to be shipped again.

7. Incorrect Shipping Information

Please ensure that your shipping address, phone number, and recipient details are correct before placing your order.

Vague is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

8. Delayed Deliveries

While we always aim to deliver your order on time, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Public holidays

  • Courier network delays

  • High order volumes

  • Natural disasters or unexpected events

If your order is significantly delayed, our support team will be happy to assist you.

9. Damaged Packages

If your package arrives visibly damaged, please inspect the contents before accepting the delivery whenever possible.

If an item has been damaged during transit, contact us within 48 hours of delivery with clear photos of the package and the product. We will investigate the issue and arrange a suitable resolution.

10. Cash on Delivery (COD)

For Cash on Delivery orders:

  • Please ensure someone is available to receive the package.

  • Payment must be made in full at the time of delivery.

  • Repeated refusal of confirmed COD orders may result in future order restrictions.

11. Lost Shipments

If your order appears to be lost during transit, please contact our support team.

We will work with the courier service to investigate the shipment and provide an appropriate resolution as quickly as possible.

12. Need Assistance?

If you have any questions about your shipment or delivery, we're always here to help.

Vague

Email: support@vague.pk

Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM (PKT)

Thank you for shopping with Vague. We appreciate your trust and are committed to delivering every order with care, quality, and reliability.